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- CXPA // Demystifying the ROI Challenge – How to Make Sure Your CX Program Delivers Value
- Sunday Readings #6 // Manage the now, prepare for the ‘new normal’
- Sunday Readings #5 // Suffering from CX VOC analysis paralysis?
- Sunday Readings #4 // How the quest for understanding customers’ needs impacts their journeys & experiences
- Sunday Readings #3 // The illusion of rationality // Personal value beats business value in B2B decision making
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